General Insurance

Template Compliance Manual

Providing A Central Location For Your Compliance Needs

(Includes GDPR and Anti-Bribery & Corruption)

Claims Management Company (CMC) Version Available On Request

“…it (the Compliance Manual) is fantastic – as are your compliance books that I have already bought via Amazon.”

Claire Vine
Operational Risk and Compliance Manager
The Funding Corporation

OK, So Why Should I Need A Compliance Manual?

For any Compliance Officer, Compliance Manager or SMF16 who has been in the UK financial services industry for any more than a year, this document is important.

Critically they will know that one of the first documents that they, as well as all staff, have to read and attest to having done so, is the Company Compliance Manual.

Although this is not a regulatory requirement …

 it is a regulatory expectation!

There are a number of elements that the regulators not only expect to be documented, but also somewhere that explains the rationale behind the way company’s manager their risks. This would clearly be best summarised in a regulatory Operational or Compliance Manual.

The Regulator expects a firm to have a personalised and firm-specific compliance or operational manual pertinent to the firm and embedded within its procedures and culture.

Most on-line and centrally maintained manuals offered by some consultants are considered NOT to be personalised, firm specific OR relevant enough to the individual firm.

As bought by IFAs, MGAs, GI Brokers, GI Call Centres & others!

Only £390!

An additional function is where the firm can articulate how they expect the advisers to operate and the standards that they are expected to adhere to.

But what do I put in it?

Often Compliance Manuals can be used to document the sales process for adviser’s to follow including, for example, transaction only clients (there is no execution only anymore unless it is a self-trade).

There has to be  clear distinction for specific procedures and, for example when to assess a client for appropriateness when they refuse to provide sufficient details for suitability.

We do not suggest you fill your Compliance Manual with just processes as it is a valuable place to store certain high level explanations of policies such as the Data Protection Act, Bribery Act, Outsourcing Policy and Whistleblowing protocols.

Additionally this invaluable document can be used to point to other company documents such as policies and forms or other constantly updated items such as the Anti-money Laundering and Terrorist Financing procedures or even areas such as your SMCR Policy or possibly additional changes from Euroland.

Who Made This Manual?

Lee Werrell is a Chartered Fellow of the Chartered Institute of Securities and Investments (Chartered FCSI) which is a QCF Level 6 qualification, and he has drawn the document together for all to use. Lee has compiled the manual from interpreting the regulators requirements and experience from setting up new banks, advising stockbrokers and fund managers as well as wealth managers and IFAs, CCA transition firms, payment services providers and other financial institutions. Lee has over 30 years experience in financial services and compliance.

See the Compliance Manager’s Guidebook & Reference HERE or on AMAZON

What Content is Valid?

The content of your Compliance Manual has to be relevant to be business concerned and accurate regarding procedures and sub-policies, as well as reader friendly. We do not update the manual or dictate to you what you should update (as it may not be relevant or pertinent to your business model) and therefore we do not charge update fees. We do not sit down and write your manual from scratch (an exercise that is expensive in both cost and management time).

Once purchased, the Compliance Manual is yours to updated and amended as you see fit, updating and amending what you need to on issues and areas that you feel are important.

We do not feel that keeping your manual updated year on year is beneficial to you as the FCA and PRA consider that The key to an effective the Compliance Manual is that it must be bespoke to the firm.

And don’t forget, our Template Compliance Manual is so flexible that has been bought by IFAs, MGAs, GI Brokers, GI Call Centres, some foreign company’s with UK interests, but mainly domestic small to medium sized firms, including IFA Networks and even local council lending initiatives!

Check out the video for the simplicity and logical layout of the manual and see the headings we list.

The contents that are covered in the Compliance Manual covered (alphabetically) are: (new sections are italicised)

• Advertising for New Business
• Anti-Money Laundering
• Anti-Tax Evasion
• Breaches, Discipline & Enforcement
• Bribery, Facilitation and Unethical Payments
• Business Continuity
• Client classification
• Company introduction and areas of business
• Company’s compliance structure
• Complaints handling & procedure
• Complaints Sample Logs (General, 3 Day & RFCs)
• Compliance Monitoring
• Conduct Risk implications
• Conflicts of Interest
• Controlled Functions and Governance
• Customer Assets/Money
• Data Protection (GDPR)
• Data Protection & Employees Rights
• Dealing with Customers
• Document Retention Policy
• FCA/PRA Principles for Business
• Financial Promotions
• High Level Regulatory Requirements
• Inducements/Gifts and Entertaining
• Introduction and responsibilities of staff
• Market Abuse & Insider Dealing
• Notifications to the FCA/PRA
• Outsourcing
• Principles & Code of Practice for SMCR inc COCON
• Record Keeping
• Regulatory environment and Scope of permissions overview
• Remuneration
• Risk assessment
• Senior Management Systems and Controls
• Senior Staff/Management listing
• Specific Permissions for company
• Training & Competence
• Treating Customers Fairly (TCF) – Application
• Treating Customers Fairly (TCF) – Overview
• Version Control log
• Whistle-blowing
• Plus an extra section with ACTIVE hyperlinks (see below) to current rules and legislation, categorised for ease of your reference

Our Template Compliance Manual has over 110 pages of areas that are best concisely explained or stated in this central reference point in a logical and cumulative layout. This allows whole policies, or high level documentation to be used by new staff members as a earning tool, existing staff as a reference and everyone as a regulatory guideline and company standard.

The Active links in the Bibliography take you to sections of the regulator’s handbooks and other relevant reference material

We designed it in this way as these documents are not written into your manual as hard copy, so whenever they are updated by the regulator, you always access the latest material.

The sections covered are;

• Compliance Oversight and the Compliance Function,

• Conduct of Business,

• Sourcebook and Client Assets,

• Regulatory Approach to Risk Management,

• Compliance and Ethics,

• Anti-Money Laundering &

• PRA Links 

You get a Fully Customisable Document with an editable Cover Sheet and Fully Editable Contents with a list of specific highlighted areas for you to make amendments appropriate to your company setup.

To anyone with a modicum of MS Word skill, the Table Of Contents is easily updateable with just three clicks of your mouse.

Our Compliance Manual is written in simple English, encapsulating the requirements in such a way that it enables Senior Management, Advisers and Administrative Staff to fully understand what the requirements are AND what they mean in practice as well as how you apply them to achieve and maintain compliance.

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How to Buy our Compliance Manual

Our Compliance Manuals can be purchased via PayPal and your copy will be sent to you within minutes (normally) as a Zip file with instructions on what to change. E-cheques take a longer period (up to 7 days).

Only £390 !

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